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Sunday, June 19, 2011

Does T-mobile aid thieves for a profit?

Some things you should know about MOTOBLUR and T-Mobile Cellphone service provider.

As you may recall, I recently had my Motorolla Cliq stolen from me while my back was turned. At first, I was rest assured due to the Motoblur system. Within 30 minutes of losing my phone I made an attempt to track my phone using the MOTOBLUR system. I walked over to the public library and instantly asked my friends where I was on Google Latitude. As I used Google latitude to have a few close personal friends keep tabs on me. Somewhat odd I am sure, but as a recovering addict, always helps to be kept in check. I will save that theory for my next blog, as the idea itself is awesome as long as you can trust the people you are sharing the information with.

Instantly, the phone was tracked to the east side of Clark Park. So I did what I could and got there to see nobody. The last time it had been tracked was two hours before. The system does not work once the battery is dead. Sure enough, my battery was dead, and the thief did not have my charger.
T-Mobile and Motoblur are not a theft recovery or detouring factor!
I repeatedly checked the status of the telephone. Where it was and how often it was on and operational. MOTOBLUR was able to give me the serial number of the phone; which proved to be very useful as I scanned craigslist and “pre-viewed “several, for sale by owner MOTOROLLA CLIQ phones. Unfortunately, for the next day or two it was not tracked. Then suddenly at 9:13 pm, it ended up being tracked, one time, on the other end of town. Now a person cannot be completely irrational about accusing everyone on the planet, even if the phone was tracked to an address. The GPS tracking is accurate within 30 feet. An unknown level of accuracy might be very usefull in a suburb; Unfortunatly, an unknown level is not so useful in the inner city. I went right to the address that the phone was tracked to and started asking around. Nobody would admit to it being there, nor would they deny it. For that matter; I could not just call out anyone for the simple fact that I was not completely sure which method was used to track the phone.
The MOTOBLUR uses any one of three methods to track the phone. The best one of coarse is WIFI. I say that because the WIFI router that the phone attached itself to have an actual fixed location that never changes. The next of which is the GPS. Have you ever had your TOM TOM accidently claim you are on a frontage road, instead of a freeway. Lastly would be the cell phone tower triangulation. Using a mathematic equation and the signal strengths of the three nearest towers, the system can decide where the phone is, roughly every three minutes as the system “pings” for the best tower.

That was the last time that I have seen hide or hair of my cell phone, And I have given up on actively tracking it. Before I came to that conclusion I called T-Mobile to ask them about the availability of the cell phone. I came right out and explained the situation to the T-Mobile representative so that I could move on to asking the harder questions. I was instantly offered the cancellation of my sim card. This is the removable billing card that T-mobile uses to program the phone to use their service. I asked the associate if I would be able to MOTOBLUR track the phone if she dis continued the sim card, and she had to transfer me to technical assistance. The tech was as helpful as he could be; but lets face it; MOTOBLUR has absolutely no abilities once the card is removed. I felt my best plan of attack was to leave the card intact, and limit the usage so the thief would not be pushed into changing the card.

So I got down to the nitty gritty of it and MOTOBLUR could not do anything if the card was removed. I called the T-mobile representative and asked them if they would be willing to put my phone serial number on a block list as HOT; thinking if my sim card were bad, someone would have to activate another card. The call handling representative said that there was no such procedure to prevent stolen phones from being re-used as found and usable.

So what I really got; when I was sold on the recovery of my phone idea; was a glimmer of hope that if I lost my phone in my car; It would tell me everywhere I went. I really wished they had filled me in on all of its limitations from the very beginning. Straight forward, to the point would highly appreciated at this point.

My wish for liability- Class action lawsuit. (lol)
Why is it that my personal feeling of the handling of stolen phones by T-Mobile looks like aiding and abetting? I also feel, alternatively, just the fact that T-Mobile activates the stolen property; could be considered receiving stolen property, or fencing of stolen goods. All T-Mobile has to gain is another client AKA The thieves!

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